This is a new series of articles for this blog that were inspired by Mark Russinovich’s Case of the Unexplained series. Each article will tell the story of an Exchange Online scenario that initially made no sense. I’ll then progress through the troubleshooting steps and eventually end up with the root cause. I have a couple of hopes here.
- If you have experienced the same or similar issue, you can jump right to the root cause without needing to troubleshoot yourself.
- You can learn more about Exchange Online from seeing how I approach solving a problem as I’ll be detailing not only what I did, but why I did it.